One complete workspace for customer support and feedback
Handle conversations, tickets, knowledge, user feedback, and team collaboration together, with grounded AI improving every response.
Give every agent an AI copilot in the moment
Generate traceable suggestions from company knowledge, assist with translation and summaries, and handle repetitive questions so agents can focus on conversations that need judgment and empathy.
- ✓Accurate replies grounded in your knowledge base
- ✓Suggestions, summaries, and one-click apply
- ✓Consistent communication across languages
One workspace for customers from every channel
Bring website, email, WeCom, WhatsApp, Telegram, and more into one customer timeline where teams can assign, collaborate, and follow through.
- ✓Fully customizable website chat widget
- ✓WeCom / WhatsApp / Telegram and more
- ✓Open API and webhooks for developers
Turn every resolved question into shared knowledge
Manage product docs, FAQs, and service knowledge in one place, then reuse them across agent search, AI replies, and customer self-service.
- ✓Multi-space content organization
- ✓AI-powered semantic search
- ✓Custom domain and branding
Keep complex issues from disappearing in chat history
Turn conversations that need follow-up into tickets, then coordinate across teams with status, priority, ownership, and SLA controls.
- ✓Convert a conversation to a ticket with its full context
- ✓Manage priority, status, labels, and ownership
- ✓Track SLA targets and resolution progress
Turn scattered requests into clear product priorities
Collect ideas, merge duplicates, let users vote, and close the loop with public statuses and product updates.
- ✓Collect, merge, and organize feedback
- ✓Prioritize with customer votes and demand signals
- ✓Share statuses, changelogs, and close-the-loop updates
Keep SLAs, insights, and permissions in sync
Track response speed with SLA management, keep improving team performance with reporting, and use fine-grained roles so everyone sees only what they need to.
- ✓SLA response-time management
- ✓Team performance reporting
- ✓Fine-grained roles & permissions
Connect Chatique to the systems you already use
Sync conversations and tickets in real time to your CRM, ticketing system, or internal workflows with webhook event subscriptions and an open API.
- ✓Full webhook event subscriptions
- ✓Open API for developers
- ✓Connect to CRMs and automation workflows
Cloud-ready, or deployed on your own infrastructure
Choose cloud SaaS or self-hosting to match your security, compliance, and operations needs while retaining control of identity, data, and integration boundaries.
- ✓Cloud SaaS, ready to use as soon as you sign up
- ✓Private deployment on your own cloud or data center
- ✓Meets data compliance and residency requirements