Customers do not stop asking questions when an agent leaves the browser. Chatique desktop and mobile apps keep notifications, conversations, and customer context available across different working situations.
The desktop app suits agents who spend long periods handling conversations and want a stable workspace with fewer browser distractions. The mobile app supports on-call work, travel, and timely responses to high-priority issues.
Administrators can configure download destinations for each platform so the website shows only available clients. Teams should still define on-call and notification policies so availability does not become unnecessary around-the-clock pressure.